xbje Privacy Policy

Overview

This Privacy Policy ("Policy") describes how xbje ("we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by users ("you", "your", "Player") who access or use the xbje online gaming platform at xbje.org. This Policy applies to all services offered on xbje, including cricket betting, live casino, slot games, fish shooting games, and any promotional or loyalty programmes. By registering an account with xbje, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein.

xbje is committed to handling your personal data with care, transparency, and respect. We collect only the information that is necessary to provide you with a secure, fair, and enjoyable gaming experience. We do not sell your personal data to third parties. We do not share your personal data with any party for their own independent marketing purposes without your explicit consent.

1. Information We Collect

xbje collects personal information through several means: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third parties such as payment providers. The categories of information we collect are described below.

Registration and Account Information

When you create an xbje account, we collect the following personal information:

• Full name as it appears on your government-issued identity document.
• Date of birth (used to verify you are aged 21 or above).
• Mobile phone number registered in Bangladesh.
• Email address (if provided during registration or account updates).
• National Identity Card (NID) number or passport number, where KYC verification is required.

Transaction and Financial Information

When you make deposits or request withdrawals, xbje collects the following financial information:

• Mobile payment account number (bKash, Nagad, Rocket, or Upay) used for transactions.
• Transaction amounts, dates, and reference numbers.
• Account balance history and bonus credit records.
• Withdrawal requests and outcomes, including any due-diligence checks performed.

Usage and Technical Data

When you use the xbje platform, our servers and analytics systems automatically record certain technical data, including your device type and operating system, browser type and version, IP address and approximate geographic location derived from it, pages visited and features used within the platform, session duration and login timestamps, and game history including bet amounts, game types, and outcomes. This data is used to maintain platform security, improve our services, detect fraudulent activity, and ensure compliance with our responsible gaming obligations.

2. How We Use Your Information

xbje uses the personal information we collect for the following specific purposes:

• To create and manage your xbje player account, including verifying your identity and age at registration and at any subsequent KYC review stage.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and any other supported payment methods, and to maintain accurate financial records.
• To provide you with access to all games, betting markets, bonuses, and promotional offers available on xbje.
• To send you transactional communications (e.g. deposit confirmations, withdrawal status updates, account security alerts) via SMS or email.
• To enforce our Terms and Conditions, including detecting and investigating suspected breaches, fraud, money laundering, or other prohibited conduct.
• To fulfil our responsible gaming obligations, including applying deposit limits, cooling-off periods, and self-exclusion restrictions requested by players.
• To improve and personalise the xbje platform experience, including analysing usage patterns, troubleshooting technical issues, and developing new features.

xbje does not use your personal information to make automated decisions that produce significant legal or similarly significant effects without human review. If you have concerns about how your data is being used, please contact us at [email protected].

3. Legal Basis for Processing

xbje processes your personal data under one or more of the following legal bases, depending on the specific type of processing involved:

• Contractual necessity: processing required to perform the agreement between you and xbje, including account management, game access, and payment processing.
• Legal obligation: processing required for xbje to comply with applicable laws, including anti-money laundering (AML) obligations, age-verification requirements, and fraud-prevention duties.
• Legitimate interests: processing where xbje has a legitimate interest in doing so (for example, to detect fraud, maintain platform security, or improve our services) and that interest is not overridden by your rights and interests.
• Consent: where you have given your specific, informed, and unambiguous consent to a particular use of your data (for example, receiving marketing communications). You may withdraw your consent at any time by contacting [email protected].

4. Sharing Your Information

xbje does not sell, rent, or trade your personal data. We may share your information only in the limited circumstances described below.

Payment Service Providers

To process your deposits and withdrawals, xbje shares your mobile payment account details and transaction data with the relevant payment service providers (bKash, Nagad, Rocket, Upay). These providers receive only the data necessary to complete the transaction and are bound by their own privacy policies and applicable financial regulations.

Game and Technology Partners

xbje integrates games and technical services from third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised game-session data (such as game round IDs and bet outcomes) for the purpose of game integrity verification and technical support. They do not receive your name, mobile number, or financial account details.

Legal and Regulatory Disclosure

xbje may disclose your personal information to law enforcement authorities, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we are required to do so by applicable law, or where disclosure is necessary to prevent or detect fraud, money laundering, or other criminal conduct. In such cases xbje will disclose only the minimum information required and will, where legally permissible, notify you of the disclosure.

5. Payment Data and Mobile Wallets

xbje processes payment transactions exclusively through Bangladesh-based mobile financial services: bKash, Nagad, Rocket, and Upay. When you conduct a financial transaction on xbje, your mobile wallet account number is recorded against your player account in our secure database. xbje does not store any card number, PIN, or mobile banking password. We never have access to the credentials you enter directly into the mobile wallet application during a transaction.

All payment transaction records are retained in encrypted form and access is restricted to authorised xbje staff on a strict need-to-know basis. Payment data is retained for the period required by applicable financial regulations, which may extend beyond the closure of your xbje account.

6. Cookies and Tracking Technologies

xbje uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a consistent experience across sessions. This section explains what cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the xbje platform to function. They enable core features such as maintaining your login session, storing your language preference, and securing your account. You cannot opt out of essential cookies while using xbje, as they are required for the platform to operate correctly.

Analytics Cookies

xbje uses analytics cookies to understand how players use the platform — for example, which game categories are most visited, how long sessions last, and where players encounter errors. This data is collected in aggregated, anonymised form and is used solely to improve the quality and reliability of the xbje platform. Analytics cookies do not identify you personally.

Managing Cookies

You may control and manage cookies through your mobile browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is set. Please note that blocking essential cookies will prevent some features of xbje from working correctly. For guidance on managing cookies in common mobile browsers, refer to your browser's help documentation.

7. Data Retention

xbje retains your personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following retention schedules:

• Account and identity data: retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with applicable AML and financial record-keeping requirements.
• Transaction records: retained for a minimum of 5 years from the date of the transaction, as required by applicable financial regulations.
• Usage and technical logs: retained for a rolling period of up to 12 months, after which they are anonymised or deleted.

When your account is closed, whether at your request or by xbje, we will retain the minimum personal data required to comply with our legal obligations and to resolve any outstanding disputes or claims. Data that is no longer required for any lawful purpose will be securely deleted or anonymised.

8. Data Security

xbje takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the xbje platform, encryption of sensitive data fields at rest in our database, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments of our platform infrastructure, and staff training on data protection and information security best practices.

While xbje uses industry-standard security practices, no platform can guarantee absolute security. In the event of a data security incident that poses a significant risk to your rights or interests, xbje will notify affected players promptly and take immediate steps to contain and remediate the incident. If you believe your xbje account has been compromised, please contact us immediately at [email protected].

9. Your Rights

As a player on xbje, you have the following rights in relation to your personal data. To exercise any of these rights, please contact xbje support at [email protected]. We will respond to all valid requests within 5 business days.

• Right of access: you may request a copy of the personal data xbje holds about you, along with information about how it is used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain certain data (for example, AML record-keeping requirements).
• Right to restriction of processing: you may ask xbje to restrict how we process your personal data in certain circumstances, for example while we investigate a complaint you have raised.
• Right to object: where xbje processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will review your objection and cease processing unless we have compelling legitimate grounds.
• Right to withdraw consent: where xbje processes your data on the basis of consent (for example, marketing communications), you may withdraw that consent at any time by contacting [email protected].

xbje will not charge a fee for responding to a valid rights request. Where a request is manifestly unfounded or excessive, xbje reserves the right to charge a reasonable administrative fee or to refuse to act on the request, with written reasons provided.

10. Children's Privacy

The xbje platform is strictly for adults aged 21 and above. xbje does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a person under 21 has registered on xbje, please notify us at [email protected] so we can take prompt action.

11. Third-Party Links

The xbje platform does not contain links to third-party websites for general browsing purposes. Any third-party services integrated into the platform (such as live game streams from provider studios) operate under their own privacy policies. xbje is not responsible for the privacy practices of third-party service providers whose technology is embedded in the platform. We encourage you to review the privacy policies of any third-party services you interact with independently.

12. Changes to This Policy

xbje may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page and, where practicable, provide registered players with advance notice via SMS or email. Your continued use of the xbje platform after any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

13. Contact and Privacy Queries

If you have any questions, concerns, or complaints about this Privacy Policy or about how xbje handles your personal data, please contact the xbje support team by email at [email protected]. Please include your registered mobile number and a clear description of your query. xbje does not provide telephone support. All privacy-related communications are handled exclusively via email to maintain a clear written record. We aim to acknowledge all privacy queries within 2 business days and to provide a substantive response within 5 business days.